“Your strongest attribute is that you don't accept "no." So if there is less than ideal info (at the dmv, or social security office, or bank, etc), you don't just accept the answer given, and instead get more creative. Even if your alternative suggestion wouldn't have been successful, it still gives your client the impression that you're working hard for them and not simply throwing your hands up saying "oh well!" like so many other people involved in the process do!”